Customer Service Representative

1 month ago


Pinole, California, United States Westlake Hardware Full time
About Westlake Ace Hardware

A leading hardware retailer in the United States, Westlake Ace Hardware operates over 150 neighborhood stores across the country. Our company is built on a foundation of Core Values that guide our actions and decisions: Service, Passion, Respect, Integrity, Teamwork, and Excellence.

Job Summary

The Cashier is a key member of our sales team, responsible for providing exceptional customer service and ensuring a seamless shopping experience. This role involves operating a cash register, handling customer transactions, and maintaining a clean and organized store environment.

Key Responsibilities
  • Customer Service
    • Provide a positive and welcoming experience for customers, responding to their needs and concerns in a timely and professional manner.
    • Assist customers with finding products, answering questions, and resolving issues.
    • Maintain a high level of product knowledge to effectively recommend and sell products.
  • Register Operations
    • Operate a cash register accurately and efficiently, handling customer transactions and processing payments.
    • Balance the register drawer at the end of each shift and reconcile any discrepancies.
    • Participate in store meetings and training sessions to stay up-to-date on company policies and procedures.
  • Front End Appearance and Upkeep
    • Maintain a clean and organized store environment, including the checkout areas and entrance doors.
    • Assist with stocking and facing merchandise, rotating fresh products as needed.
    • Ensure that forms and supplies are stocked and easily accessible.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • Cashier experience preferred, but not required.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and multitask effectively.
    • Basic math skills and accuracy with handling cash and operating a cash register.
Compensation

$15.75 per hour.

Westlake Ace Hardware is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.



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