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Store Operations Manager
2 months ago
Overview:
As a results-oriented Store Operations Manager, you will be responsible for ensuring the success of your location and team by establishing high standards for performance and customer satisfaction.
Your role will involve providing continuous coaching and training to your team to achieve company goals, enhance revenue, and develop their skills while exemplifying strong leadership.
Reporting to the District Director of Operations, you will manage marketing initiatives for your store, advocate for security and loss prevention, ensure compliance with quality standards, and review all transactions to foster an environment conducive to growth and innovation.
Responsibilities:
Mentor, lead, and develop all store personnel to acquire new business and drive store expansion by demonstrating expertise in and training on systems, company standards, account management, collections, job responsibilities, and performance metrics.
Take the lead and set a positive example for all store staff to identify local marketing strategies, leverage business-to-business partnership opportunities, obtain referrals, and engage in community and in-store events to promote growth and increase revenue.
Ensure compliance with quality standards, procedures, and local and state regulations. Review loan/pawn agreements and transactions to guarantee staff adherence to established procedures and practices. Participate in audits and compliance evaluations as directed by the corporate office or District Manager.Oversee and maintain store security, including cash management and loss prevention by verifying and documenting cash discrepancies, vault, inventory, deposits, and expenses.
Conduct proper opening and closing procedures. Evaluate and process loan/pawn applications and all relevant transactions, assessing risk within defined limits. Participate in the selection, evaluation, hiring, and retention of new team members. Develop work schedules in alignment with budget, workloads, and store requirements. Ensure optimal staffing for peak performance. Address complex customer situations with integrity and professionalism. Monitor and maintain both internal and external store appearance and address basic facility needs, including scheduling maintenance services.This includes overseeing store layout and ensuring seasonal and promotional marketing materials are displayed appropriately.
Work effectively in a dynamic and fast-paced environment, managing multiple challenging tasks with ease to meet individual and team performance standards.
Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position.
A full-time work schedule for this position includes, at a minimum, 40 hours per week*.*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the company.
Speak with your recruiter for the most up-to-date hourly requirements.Qualifications:
High School Diploma or equivalent required. Minimum two years of experience and proven success in a supervisory or leadership role in retail, financial, service, or related industries. Excellent verbal and written communication skills. Ability to operate phone, Point of Sale, Microsoft Office, and other systems. Must be at least 18 years of age (19 in Alabama).
Background check required (subject to applicable law). Ability to meet the physical demands of this position, which frequently include:
the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to navigate inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills: Associate degree or higher. Experience in check cashing, document verification, money order processing. Bilingual English/Spanish is a plus and may be required for certain locations. What We Offer:Our Benefits Include:
A comprehensive new hire training program. Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development. Performance-based career advancement. Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options. Traditional 401(k) and Roth 401(k) Retirement plan with a generous company match program. Company-Sponsored Life and AD&D Insurance. Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance. Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment). Diverse Culture and Inclusive Environment. A relaxed, business casual dress code that includes jeans and sneakers.
Based on current benefit offerings, which are subject to change with or without notice.
Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
About Us: The Community Choice Financial Family of Brands provides quick and easy check cashing services for our customers, including short-term money services such as Money Orders, Tax Prep Help, Western Union, Bill Pay Services, and Green Dot Visa Debit Cards throughout our many retail locations.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.
The company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.
Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.Important:
The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message.
Any official email correspondence will come from the domains associated with the company. In-store positions are in-person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law.
