IT Support Specialist
3 weeks ago
Our client, a leading CPA Firm in Chicago, IL, is seeking a skilled IT Help Desk Support professional to join their team. The ideal candidate will have a strong background in technology and excellent communication skills.
Key Responsibilities- Provide exceptional support to end-users, resolving technical issues and improving overall system performance.
- Configure, troubleshoot, and repair networking equipment, Windows servers, and workstations.
- Manage Microsoft Exchange Server and Active Directory.
- Implement and monitor network security measures.
- Optimize and maintain network software and hardware.
- Deploy file servers and cloud computing solutions.
- Configure and deploy VOIP solutions for new users.
- Perform network infrastructure troubleshooting.
- Minimum 3 years of hands-on experience in networking, Windows servers, and workstations.
- Excellent verbal and written communication skills.
- Strong time-management skills and ability to work in a fast-paced environment.
- Results-oriented, self-motivated, and a team player.
- Strong understanding of technology and business productivity systems.
- Ability to problem-solve at a high level and provide exceptional customer service.
- Experience with RMM and PSA tools, such as Jira.
- Knowledge of accounting and fintech systems.
- Technical writing and documentation skills.
- ITSM and ITAM knowledge.
- Agile methodologies experience.
Our client offers a challenging work environment, career opportunities, and ongoing training. Employment Type: Full-time Location: Chicago, IL
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