Principal Technical Consultant, HCLS

3 days ago


Austin, Texas, United States ServiceNow Full time
Transforming Healthcare and Life Sciences with ServiceNow

At ServiceNow, we're revolutionizing the way healthcare and life sciences organizations work. As a Technical Architect, you'll play a crucial role in helping our customers accelerate and drive business outcomes.

Key Responsibilities:
  • Be the technical expert on the ServiceNow platform, advising customers on leveraging configurations vs. customizations.
  • Support customer engagements in process definition, re-engineering, improvement, and gap analysis.
  • Advise customers on leveraging the ServiceNow platform to transform their current processes.
  • Lead customer design workshops focused on ServiceNow Platform and Customer and Industry Workflow Solution technology.
  • Guide customers through the ServiceNow capabilities during different parts of the engagement.
Requirements:
  • At least 5 years of configuration/development experience for complex technologies.
  • Demonstrated ability to influence and consult in a customer service environment.
  • Experience with Web Technologies and SaaS technologies.
  • Knowledge of Healthcare and Life Sciences Best Practices.
  • Strong understanding of leading CRM tools and related systems.
What We Offer:
  • Opportunity to work with a global market leader in the healthcare and life sciences industry.
  • Chance to collaborate with a talented team of experts.
  • Professional growth and development opportunities.
  • Competitive compensation and benefits package.


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