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Customer Service Representative

2 months ago

Canton, Ohio, United States Piedmont Airlines, Inc Full time
About the Role

Piedmont Airlines, Inc. is seeking a highly motivated and reliable professional to join our team as a Customer Service Agent in our Ground Handling Department.

Key Responsibilities
  • Assist passengers in boarding and disembarking flights
  • Monitor computerized passenger boarding
  • Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
  • Change customer flight itinerary and seat assignments as required
  • Operate the Jetway
  • Load and unload baggage and cargo
  • Operate motorized service vehicles and equipment
  • Guide and park aircraft
  • Perform cabin maintenance tasks
  • Work together as a team to provide excellent customer service and meet corporate objectives
Requirements
  • Successful completion of training course
  • Ability to meet company goals and customer expectations in a high-energy environment
  • Effective communication skills
  • Ability to organize, prioritize, and multitask
Preferred Qualifications
  • Previous airline experience
  • Previous employment as a front-line customer service provider
  • Basic knowledge of computer applications and programs
Work Environment
  • Use of computers, telephones, and other office equipment
  • Airport ramp environment, subject to varied weather conditions and elevated noise levels
  • All shifts including weekends, nights, holidays, and/or irregular shifts
Physical Requirements
  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
  • Handle objects up to 70 pounds regularly
  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
What We Offer
  • Paid training
  • Holiday pay
  • 401(k) plan
  • Vacation time
  • Family travel on the American Airlines network
  • Medical and dental benefits