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Director of Business Operations

2 months ago

South Portland, Maine, United States The Fedcap Group Full time
Job Title: Director of Business Services

Fedcap Rehabilitation Services, a member of The Fedcap Group, is seeking a highly skilled Director of Business Services to join our Leadership Team. This is an exciting opportunity to contribute to the growth and success of our organization.

Job Summary:

The Director of Business Services will be responsible for ensuring the smooth operation of our internal systems and processes. This includes providing training to staff, identifying areas for improvement, and implementing data-driven solutions to drive business results.

Key Responsibilities:
  • Develop and implement business processes to improve operational efficiency
  • Provide training and coaching to staff on Standard Operating Procedures and technology systems
  • Identify and document new enhancements and modifications to our systems
  • Produce regular data performance reports and respond to inquiries from stakeholders
  • Provide executive leadership with accurate and efficient performance data to inform strategic planning and program execution
Requirements:
  • Bachelor's degree in business administration, human services, or related field; master's degree preferred
  • Experience working as a business analyst in public administration, health administration, non-profit management, social services, or related field
  • Familiarity with management information systems and technical training delivery
  • Proven ability to analyze and document business processes, gather requirements, and create functional specifications for IT projects
Work Environment:

This role operates in a professional office environment and requires regular use of standard office equipment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Equal Opportunity Employer:

Fedcap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.