Manufacturing IT Support Specialist
1 week ago
Position Overview:
We are seeking a dedicated Plant IT Support Technician to provide exceptional technical assistance within a manufacturing environment. The ideal candidate will possess a strong background in technology support and a passion for continuous improvement.
Key Qualifications:
- Demonstrated experience in a technology support capacity.
- Familiarity with manufacturing operations and Operational Technology.
- Proficient in Microsoft operating systems, particularly Windows 10, Office 2016, and various internet browsers.
- Outstanding communication and presentation skills.
- Commitment to standardization and ongoing enhancement of processes.
- Ability to work autonomously and make informed decisions.
- Knowledge of Office 365 components.
Daily Responsibilities:
The selected candidate will engage in a dynamic and fast-paced setting, addressing Level 1 and Level 2 incidents while ensuring high-quality customer service. Responsibilities include:
- Resolving service requests via phone, email, walk-up, and self-service portals.
- Provisioning and maintaining end-user computing devices, including desktops, laptops, and peripherals.
- Escalating incidents to the appropriate IT resources as necessary.
- Monitoring open tickets for accuracy and timely resolution.
- Creating and updating a repository of technical documentation, including fixes and installation procedures.
- Researching and assisting in the implementation of new technologies.
- Tracking and managing IT assets in compliance with operational policies.
This role offers a unique opportunity to contribute to a forward-thinking organization focused on innovation and excellence in technology support.
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