Manufacturing IT Support Specialist

1 week ago


Bishop, Texas, United States Insight Global Full time

Position Overview:

We are seeking a dedicated Plant IT Support Technician to provide exceptional technical assistance within a manufacturing environment. The ideal candidate will possess a strong background in technology support and a passion for continuous improvement.

Key Qualifications:

  • Demonstrated experience in a technology support capacity.
  • Familiarity with manufacturing operations and Operational Technology.
  • Proficient in Microsoft operating systems, particularly Windows 10, Office 2016, and various internet browsers.
  • Outstanding communication and presentation skills.
  • Commitment to standardization and ongoing enhancement of processes.
  • Ability to work autonomously and make informed decisions.
  • Knowledge of Office 365 components.

Daily Responsibilities:

The selected candidate will engage in a dynamic and fast-paced setting, addressing Level 1 and Level 2 incidents while ensuring high-quality customer service. Responsibilities include:

  • Resolving service requests via phone, email, walk-up, and self-service portals.
  • Provisioning and maintaining end-user computing devices, including desktops, laptops, and peripherals.
  • Escalating incidents to the appropriate IT resources as necessary.
  • Monitoring open tickets for accuracy and timely resolution.
  • Creating and updating a repository of technical documentation, including fixes and installation procedures.
  • Researching and assisting in the implementation of new technologies.
  • Tracking and managing IT assets in compliance with operational policies.

This role offers a unique opportunity to contribute to a forward-thinking organization focused on innovation and excellence in technology support.



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