Operations Supervisor

4 weeks ago


Chicago, Illinois, United States Shipa Full time
Job Overview

Shipa Ecommerce is seeking a highly skilled and experienced Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our e-commerce operations, from origin to destination.

The ideal candidate will have a strong background in logistics and supply chain management, with experience in managing teams and driving process improvements. You will be responsible for articulating requirement documents and process flows for new solutions, managing employee performance, and generating reports.

Key Responsibilities
  • Develop and implement standard operational procedures to ensure high levels of customer satisfaction.
  • Oversee the planning and execution of daily routes, ensuring timely and accurate deliveries.
  • Monitor real-time tracking systems to identify and resolve any operational issues.
  • Conduct regular operations inspections and share analysis reports with the management team.
  • Ensure systems are updated on time and accurately, and propose training needs to HR.
  • Train and develop direct reports, and stay on top of industry trends to implement relevant technology solutions.
  • Coordinate with the tech team to create new functions using operations documents.
  • Assist and train personnel to use systems and process work orders.
  • Support the management team in developing new, customized solutions for customers.
  • Adhere to all shipping and handling legislations and compliance.
  • Manage the day-to-day operations to meet customer SLAs for all customers.
  • Ensure meeting team KPIs and performance targets.
  • Resolve operational issues promptly and professionally, and ensure end of month billing is run correctly and on time.
Requirements
  • Bachelor's degree in Industrial Engineering, Business, or related fields.
  • 3 years of e-commerce or courier experience is a must.
Qualifications
  • Strong English proficiency.
  • Collaborative team player with the ability to foster good working relationships.
  • Strong interpersonal and relationships management skills, including the ability to work with virtual teams.
  • Strategic thinker.
  • Strong negotiation skills.
  • Critical thinking and problem-solving skills.
  • Additional proficiency in Advanced MS Office Knowledge (Excel, Word, Outlook, etc.) / Power BI (or similar).
  • Experience in high growth companies, with exposure to tech and digital.
  • Knowledge of business processes and functions.

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