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Cage Operations Supervisor

4 weeks ago

Chicago, Illinois, United States PENN Entertainment, Inc. Full time
Cage Operations Supervisor

We're changing entertainment, and we're looking for a skilled Cage Operations Supervisor to join our team at PENN Entertainment, Inc.

As a Cage Operations Supervisor, you'll be responsible for supervising staff and managing the daily operations of the Cage on a designated shift. You'll support, administer, and manage operational goals, monitoring achievements of performance and profit objectives.

Key Responsibilities:

  • Assist with guest inquiries while monitoring and applying service recovery within authorized levels.
  • Review and approve Cage documentation based on established levels of authorization in absence of Shift Manager.
  • Prepare and review currency transactions reports in absence of Shift Manager on assigned shift.
  • Verify vault accountability at end of shift on assigned shift.
  • Verify Credit line availability in absence of Shift Manager on assigned shift.
  • Prepare customer deposit and safekeeping log.
  • Ensure regulatory compliance within area of authority and report potential issues to management.
  • Ensure all staff are trained and follow CTR and SARC procedures.

Requirements:

  • Two to four years related customer service experience and/or training.
  • Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, Credit card cash advance systems).
  • Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

We're committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. Join us in changing entertainment.