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Client Relations Specialist

2 months ago


Houston, Texas, United States Enhance Recruiting Full time
Job Overview

SUMMARY

We are in search of a skilled Customer Service Representative to join our team at Enhance Recruiting. This pivotal position involves overseeing and facilitating communication with essential resources to meet both client and organizational objectives regarding all facets of the final product. We offer competitive compensation along with a comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, a 401(k) plan, paid time off, and holidays.

KEY RESPONSIBILITIES

  • Act as a primary support resource and intermediary between the sales department and clients, while collaborating with all internal divisions including Creative Services, Sales, Customer Service, Procurement, Manufacturing, and Finishing.
  • Execute all responsibilities with a foundation of trust and the highest ethical standards, adhering to established safety protocols, company policies, and procedures.
  • Provide estimates and quotations to clients.
  • Process and validate purchase orders.
  • Determine delivery timelines for orders and monitor progress throughout the production cycle.
  • Document customer modifications and ensure they are communicated through production.
  • Analyze inventory items and replenish stock based on data insights with managerial consent.
  • Collaborate with teams to guarantee the correct design and execution of orders.
  • Identify necessary materials to ensure successful order fulfillment.
  • Evaluate and procure bulk purchases of litho and top sheets with management approval.
  • Oversee production processes for effective communication regarding fulfillment, shipping, and logistics needs.
  • Track inventory items, order milestones, and deliverables.
  • This is a full-time position within an office environment.

QUALIFICATIONS

  • A bachelor's degree is preferred.
  • Minimum of 2 years of experience in the corrugated packaging and/or point-of-purchase display manufacturing sectors.
  • Familiarity with structural/graphic arts, lithographic printing, pre-press, and fabrication is advantageous.
  • Proficient in Amtech, Microsoft Office, and Outlook.
  • Exceptional planning and organizational capabilities.
  • Strong business insight, management, and development skills.
  • Robust decision-making and problem-solving skills.
  • Detail-oriented with the ability to manage multiple tasks and navigate various situations.
  • Effective prioritization and execution of tasks.
  • Ability to thrive under pressure with numerous interruptions.
  • Strong teamwork skills.
  • Demonstrated proficiency in problem-solving and decision-making.
  • Results-driven and capable of working both independently and collaboratively.