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Patient Services Representative
2 months ago
We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at the University of Minnesota. As a key member of our front desk team, you will be responsible for providing exceptional customer service to patients, families, and staff.
Key Responsibilities- Front Desk Operations: Manage the front desk area, ensuring a clean and organized environment for patients and staff.
- Patient Registration: Accurately register patients, collect necessary information, and verify insurance coverage.
- Scheduling: Schedule appointments and procedures in a timely and efficient manner.
- Communication: Communicate effectively with patients, families, and staff, both verbally and in writing.
- Problem-Solving: Resolve non-clinical patient issues and provide backup and coverage as needed.
- Team Collaboration: Work collaboratively with other departments to ensure seamless patient care.
- Education: Business college, office skills training, or equivalent experience.
- Experience: Previous experience in a healthcare setting, preferably in a front desk or administrative role.
- Skills: Excellent communication and customer service skills, with the ability to work in a fast-paced environment.
- Software: Proficiency in electronic medical record systems and other software applications.
The University of Minnesota offers a comprehensive benefits package, including competitive wages, paid holidays, and generous time off. We prioritize work-life balance and provide opportunities for professional growth and development.