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Service Coordinator

2 months ago

Colorado Springs, Colorado, United States Express Employment Full time
Job Opportunity

We are seeking a highly skilled Service Coordinator to support our service, maintenance, and logistics activities for Field and Shop Technicians at Express Employment Professionals.

Key Responsibilities:
  • Service Scheduling: Coordinate service scheduling to ensure optimal utilization of resources and minimize downtime.
  • Job Maintenance: Maintain accurate and up-to-date records of service jobs in field service software.
  • Reporting: Provide regular reports to the Service Manager on service activity and performance metrics.
  • Customer Communication: Coordinate customer communications and requirements with the service and sales staff to ensure timely confirmation and planning of customer-related requirements.
  • Parts and Supplies Management: Order parts, components, and supplies for service activities to support the service schedule.
  • Dispatch and Support: Dispatch and support Service Technicians on active jobs while adjusting the schedule to remain cost-effective.
  • Business Development: Support other service-related business activities to facilitate the overall growth and profitability of the business.
Requirements:
  • Advanced Training: Advanced training related to industrial equipment and Gensets with 3-5 years' experience in the Service and Support field.
  • Field Service Experience: Must have field service experience to use while scheduling and making decisions about job support.
  • Process Improvement: Experience with process improvement activities a plus.
  • Service Processes: Experience with service processes from initial customer engagement through invoicing and follow-up on completed jobs.
  • Scheduling and Resource Allocation: In-depth knowledge of scheduling and resource allocation to jobs.
  • Industrial Equipment Knowledge: Advanced knowledge of Generators, engines, and other industrial equipment.
  • Parts and Tooling Management: Ability to order parts and tools needed to support field and shop service activities, while supporting back-office activities related to parts and tooling (P.O.'s, Sales Orders, Work Orders, and Invoicing).
  • Leadership: Must be able to lead by example and support a strong service team.
  • Flexibility: Willing to work as required to meet customer expectations, including emergency breakdown and repair scenarios.
  • Computer Literacy: Computer literate with intermediate knowledge of Email, Windows, Microsoft Office, and field service support software's.