Customer Experience Ambassador

4 weeks ago


Hugo, Minnesota, United States Branded Enterprises LLC Full time

About Branded Enterprises LLC

Branded Enterprises LLC is a leading specialty coffee company that has established itself as a premier brand in the industry. Our commitment to sustainability and quality has earned us a reputation for excellence.

Job Summary

We are seeking a skilled Barista to join our team at Branded Enterprises LLC. As a Barista, you will be responsible for creating a memorable customer experience by providing fast, friendly service and consistent, quality products.

Key Responsibilities

  • Customer Service
    • Greet and connect with each customer in a friendly and welcoming manner.
    • Welcome questions and seek opportunities to educate customers on our products.
    • Suggestively sell gift cards, complementary/additional products, and merchandise.
  • Order Taking and Processing
    • Solicit orders, enter sales, and process payments in a timely and friendly fashion.
    • Manage cash drawers, following established cash handling procedures.
  • Product Preparation and Presentation
    • Prepare and serve all customer orders according to recipe and aesthetic guidelines.
    • Deliver products within established speed of service guidelines and identify drinks upon delivery.
  • Store Maintenance and Organization
    • Operate and maintain cleanliness of all store equipment.
    • Optimize workflow efficiency by restocking workstations, food, supplies, and merchandise.
    • Maintain cleanliness of coworker and customer areas.
  • Communication and Teamwork
    • Demonstrate genuine appreciation to each customer.
    • Communicate effectively with fellow team members.

Requirements

  • Passion for People
    • Ability to work cooperatively in a team environment.
  • Commitment to Quality
    • Commitment to master brand recipes and techniques.
  • Dependability and Flexibility
    • Energetic, fast-paced, flexible work style.
    • Ability to learn quickly, problem solve, and handle multiple duties.

Disclaimer

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.



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