Customer Service Associate
2 weeks ago
Astor & Sanders Corporation is seeking a Customer Support Representative to join our team. This is a full-time benefitted onsite position based in the Lakewood, CO area.
Key Responsibilities:
- Answer customer product questions, assist with orders, track returns, and accept payments for online products.
- Document customer interactions in a tracking system.
- Handle fax, email, and phone inquiries.
- Track calls and service requests.
- Escalate problem calls to other service providers.
- Occasional warehouse product management support.
- Perform other tasks as assigned.
Requirements:
- 6 months of customer interaction experience.
- Phone sales or support experience is preferred.
- Experience working in an office setting using fax, email, and phones preferred.
- Experience providing support to end users on website navigation ideal.
- Excellent customer service and phone etiquette skills required.
- Excellent communications and interpersonal skills required.
Benefits:
- Medical and dental coverage.
- 401k plan with employer contribution.
- Paid holiday, vacation, and sick leave.
- Metro-check program.
- Tuition reimbursement.
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