Office Manager
11 hours ago
Ace Handyman Services is seeking a highly organized and detail-oriented Office Manager to join our team. As a critical part of our management team, the Office Manager will play a pivotal role in ensuring we deliver exceptional customer service, quick follow-up, and efficient scheduling.
Key Responsibilities:- Answer all incoming calls and handle all customer inquiries
- Systematically make all outbound calls to follow up with customers in coordination with the sales team, production team, paint crews, and color consultants
- Responsible for scheduling estimates or projects, confirm availability of inventory, and place orders with supplies
- Confirm that the correct materials and inventory for jobs scheduled
- Contact customer and assigned contractors to confirm the scheduled time
- Assist the production team with ordering and tracking material purchases for projects
- Communicate with customers about their schedule, inquiries on job status, and address any complaints or problems with accurate accounting of these conversations and agreed-upon schedules by documenting all calls and activities into Service Titan
- General admin tasks (i.e., update office supplies, filing, send thank-you notes, and general office duties)
- Confirm that jobs are complete and final billing are accurate by processing invoices to customers, process vendor paperwork, and outbound calls to collect any Accounts Receivable
- Maintain a conversion rate of 80%, review, and rate calls on a daily basis to improve performance
- Any additional duties as requested by the team, with appropriate training
- Make proactive decisions to improve and ensure an efficient workflow and smooth running of the business by communicating opportunities and updates as they arise
- Customer service experience and strong communication skills
- Strong organization and time management
- Flexible and adaptable
- Detail and safety-oriented
- Excellent rapport building
- Active listening
- 3+ years of experience in the painting industry, paint materials knowledge, and painting estimating software knowledge
- Previous experience working as an Office Manager in the paint or construction industry preferred
- Customer service: 3 years (Required)
- Ability to legally work in the U.S.
- Must be able to demonstrate your detail-oriented data entry skills
- Proficiency with Microsoft Office 365
- Bilingual in English/Spanish (Preferred)
- ServiceTitan experience a plus
- Active Driver's License, insurance, and clear driving record
Compensation: $25.00 per hour
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