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Case Manager
1 month ago
Job Title: Case Manager - Project-Based Housing Specialist
Location: Los Angeles, CA, USA
Dept: Housing Department Project-Based
Reports to: Program Manager
Status: Full-Time,Non-Exempt (Hourly), Non-Management
Schedule: Monday - Friday, 8:00am - 4:30pm
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.
Job Summary:
As a Case Manager - Project-Based Housing Specialist, you will work with clients who are homeless or at risk of homelessness to provide intensive case management services. You will assess and address barriers to housing placement, implement interventions to support housing retention, and coordinate multiple services to meet individualized needs.
Key Responsibilities:
1. Maintain a caseload of approximately 20 high acuity clients for intensive case management services.
2. Develop relationships with clients to facilitate independence and maintenance of improved physical and mental health.
3. Collaborate with LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within clients' treatment teams.
4. Engage clients and implement interventions with an approach emphasizing client choice, harm-reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing-first principles, and professional boundaries.
5. Assist in the screening, intake, and enrollment of clients, including orientation to program policies and goals.
6. Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning.
7. Complete quarterly collaborative goal plans with clients to target areas that will improve quality of life and health outcomes.
8. Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources.
9. Ensure all client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations.
10. Maintain confidentiality of client information per HIPAA and internal agency guidelines.
11. Assist clients in applying for and obtaining all benefits to which they are entitled.
12. Coordinate appointments, transportation, and follow-up services for clients to improve access to primary health care, mental health care, substance use services, and other local resources to build sustainable community connections and reduce the need for emergency health care services.
13. Directly transport clients in personal vehicles to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration.
14. Support clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed.
15. Communicate effectively with property managers and other third-party partners.
16. Work cooperatively and cohesively with multidisciplinary teams, including participation in weekly staff meetings, direct individual supervision, and trainings.
17. Adapt workload as directed by supervisor in response to funder expectations.
18. Other duties as assigned.
Qualifications:
1. Minimum two years' experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
2. Valid Driver's license, reliable car, auto insurance, and an acceptable driving record.
3. Willing and able to transport clients in your personal vehicle.
4. Demonstrated knowledge of case management, preferred.
5. Able to work in a high-tolerance Harm Reduction model with clients experiencing multiple barriers.
Work Environment:
1. Combination of field and office environment.
2. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
3. On occasion, walk or drive to different local sites.
4. Will necessitate working in busy and loud environments.
5. Will be exposed to elements like cold, heat, dust, noise, and odor.
6. May need to bend, stoop, twist, and sit throughout the day.
Expected Behaviors of All Staff:
1. Act as a role model.
2. Demonstrate a sense of responsibility.
3. Continuously learn and improve.
4. Acknowledge your own areas of improvement.
5. Hear and provide honest, specific, and direct feedback.
6. Create an environment where everyone is welcomed, valued, and respected.
7. Collaborate.
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status, or any other status protected by federal, state, or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
Benefits & Perks
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning (403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short- and Long-Term Disability
- Voluntary Pet Insurance
- Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
- The People Concern University & Certificates
- Corporate Discounts
- Pay Type: Hourly
- Min Hiring Rate: $23.08
- Max Hiring Rate: $23.08
- Travel Required: Yes
- Required Education: High School
