Customer Service Representative

4 weeks ago


Sonoma, California, United States Friedmans Home Improvement Full time
Job Title: Customer Service

Friedman's Home Improvement is seeking a Customer Service professional to join our Front End team. As a Customer Service representative, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with our team to achieve sales goals.

Key Responsibilities:
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Maintain a clean and organized store environment, including the sales floor and point of sale area.
  • Work collaboratively with the sales team to achieve sales goals and provide a positive shopping experience for customers.
  • Process customer transactions accurately and efficiently, handling cash, credit card transactions, and returns.
  • Assist with restocking shelves, maintaining inventory levels, and ensuring a well-stocked sales floor.
  • Participate in visual merchandising and store displays to create an engaging shopping environment.
  • Stay up-to-date on product knowledge and promotions to provide informed recommendations to customers.
Requirements:
  • High school diploma or equivalent required.
  • Basic computer skills and ability to learn point-of-sale software.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Excellent communication and customer service skills.
  • Ability to lift up to 50 pounds and stand for long periods.
What We Offer:
  • Competitive hourly rate.
  • Medical, dental, and vision benefits.
  • Employee discount on all merchandise.
  • Opportunities for advancement and professional growth.
  • A fun and dynamic work environment.


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