Pharmacy Operations Support Specialist

2 weeks ago


Orlando Florida, United States Orlando Health Full time

Position Overview:
This role is dedicated to executing administrative, customer engagement, and cash management tasks within the outpatient pharmacy environment.

Key Responsibilities:
Core Duties

  • Handles cash transactions and oversees daily opening and closing administrative functions.
  • Delivers medications to designated storage systems and directly to patients participating in the medication delivery program.
  • Processes pharmacy and retail sales while ensuring outstanding customer service.
  • Packages and organizes completed prescriptions for patient collection.
  • Exhibits proficiency in the dispensing and sales systems to fulfill job-related tasks.
  • Oversees inventory levels and places orders to restock supplies as necessary.
  • Monitors stock for expired items, conducts daily inventory counts, and performs related inventory management tasks.
  • Responds to phone inquiries and directs calls based on the caller's needs.
  • Contacts patients or healthcare providers to address unresolved issues or pertinent matters related to the role.
  • Assists in the organization and storage of medication, supply, and retail orders.
  • Maintains organized records and comprehends procedures for the archival of historical prescriptions.
  • Conducts reminder calls for prescription pickups and manages returns for outdated prescriptions.
  • Coordinates medication delivery logistics and payment methods for patients in the medication delivery program.
  • Communicates effectively and collaborates with fellow pharmacy team members.
  • Develops a comprehensive understanding of outpatient pharmacy operations and all relevant processes.
  • Maintains consistent and punctual attendance in accordance with organizational policies and applicable regulations.
  • Adheres to all organizational policies and procedures.

Qualifications:
Education/Training

  • High School diploma or equivalent qualification.
  • Successful completion of the internal Pharmacy Support Assistant training program associated with this role.
  • Ability to communicate in Basic English, both verbally and in writing.
Licensure/Certification

No specific licensure or certification required.

Experience

No prior experience necessary.

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