Clinical Pharmacy Operations Specialist

2 weeks ago


Orlando, Florida, United States EmpiRx Health Full time

About Us:

EmpiRx Health stands at the forefront of pharmacy benefits management, dedicated to a clinically-driven approach. As innovators in value-based pharmacy care, we prioritize our customers and their members, empowering them to manage their pharmacy benefits, healthcare outcomes, and financial results effectively.

Our Mission:

We emphasize member care above all else, focusing on health outcomes as our primary goal. Our team of pharmacists and clinicians is central to our operations, and our population health solutions provide customized strategies for our clients.

Utilizing our advanced, AI-enhanced pharmacy care platform, ClinicallyTM, our pharmacists and client management teams deliver exceptional pharmacy care, ensuring that benefits plan sponsors can maintain the health, satisfaction, and productivity of their members while significantly curtailing the rising costs of prescription drugs.

Ideal Candidate:

As we experience remarkable growth, we are in search of a proficient and experienced Clinical Operations Specialist. In this vital position, you will be responsible for mastering the adjudication platform, comprehending claim processing, and offering clinical review assistance. The Clinical Operations team must work efficiently to support clients and members, providing timely assistance for overrides and clinical reviews to guarantee a premium service experience.

If you are a driven Clinical Operations Specialist with a solid understanding of pharmacy adjudication and clinical review processes, eager to contribute positively to the healthcare sector, we welcome your interest.

Key Responsibilities:

  • Act as a primary support contact for internal EmpiRx Health teams regarding adjudication, clinical review, and claims support.
  • Ensure the prompt completion of daily tasks and assigned cases, in line with established procedures.
  • Handle escalation requests with a targeted response time of two hours.
  • Oversee claims override and prior authorization processes, providing outstanding service to clients and members.
  • Serve as a subject matter expert on the adjudication platform, showcasing a thorough understanding of claims support.
  • Work under the guidance of the Clinical Operations Manager and clinical pharmacists.
  • Communicate effectively with all EmpiRx Health departments, promoting collaboration and teamwork.

Qualifications:

  • At least five years of experience in pharmacy.
  • CPhT certification is required.
  • A minimum of two years of experience in claim adjudication.
  • At least two years of experience in prior authorization.
  • Strong commitment to customer service and delivering high-quality service.
  • Ability to thrive in a fast-paced environment.
  • Excellent time management skills to meet strict deadlines.
  • Outstanding verbal and written communication abilities.
  • Proficiency in Microsoft Office Suite.
  • A Bachelor's degree is preferred.
  • Two years of experience in a PBM, health plan, or similar environment is preferred.
  • Willingness to work in the office five days a week.

Why Join Our Team:

  • EmpiRx Health is on an exciting journey where innovation meets excellence.
  • We foster a collaborative environment that encourages innovative ideas, values open communication, and emphasizes continuous improvement.
  • Become part of a vibrant team where success is celebrated collectively, collaboration drives progress, and we work together to redefine healthcare.
  • We offer a competitive benefits package.
  • Participate in the company's success through our discretionary bonus program.

EmpiRx Health is an Equal Opportunity Employer.

We are dedicated to fostering a diverse and inclusive workplace. Discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law are strictly prohibited.

All employment decisions are made based on business needs, job requirements, and individual qualifications. We are committed to promoting equality of opportunity for all individuals with the right mix of talent, skills, and potential. EmpiRx Health celebrates diversity and is dedicated to creating an inclusive environment for all employees.

Your future at EmpiRx Health is bright – join us in shaping the future of healthcare excellence.



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