Digital Payment Specialist
3 weeks ago
Level: Entry
Job Location: HB PAL - PALMYRA, MO
Position Type: Full Time
Education Level: High School
Job Category: Banking
DescriptionThe Digital Payment Specialist plays a crucial role in providing operational support for HOMEBANK's various products and services. This position is responsible for ensuring the smooth flow of payments and transactions through the bank's core system, federal reserve, and digital banking system.
This role involves providing support to both internal and external customers, owning issues to resolution. The Digital Payment Specialist partners with internal teams to identify areas for improvement, automation, and scale.
Duties & Responsibilities- Respond and own resolution to both internal and external inquiries submitted via shared email, phone or in person
- Troubleshoot complex issues involving payment, transactions, and data flow
- Assist in ensuring both Back Office and Digital daily tasks (checklists) are completed
- Identify functionality gaps and develop opportunities for improvement that supports growth and scale of products and services
- Assist with developing new operational processes and procedures to support the company's products and services
- Facilitate communication between internal teams, customers and third parties
- Perform other related duties required or assigned
- Bachelors Degree or related experience
- Strong communications (written and verbal), customer skills and interpersonal skills
- Strong computer skills
- Be able to operate email
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone and printers, light traffic).
Ability to work in a confined area in some situations.
Ability to sit at a computer terminal for an extended period of time.
Standard office lighting.
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