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Customer Experience Specialist

2 months ago

Salinas, California, United States Pratt Industries Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Pratt Industries. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Order Processing: Process customer orders accurately and efficiently, ensuring timely delivery and high-quality products.
  • Inventory Management: Manage and maintain accurate inventory levels, ensuring that products are available to meet customer demand.
  • Reporting and Analytics: Generate and provide regular reports to customers and internal stakeholders, analyzing sales data and identifying trends and opportunities.
  • Team Collaboration: Work closely with cross-functional teams, including sales, marketing, and operations, to ensure seamless customer service and support.
Requirements
  • Education: High school diploma or equivalent required; 3 years of experience in a manufacturing environment preferred.
  • Experience: 3 years of experience in a customer-facing role, with a strong background in customer service and support.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks.
Preferred Qualifications
  • Industry Experience: Experience in the corrugated container industry preferred.
  • Technical Skills: Proficiency in MS Excel, MS Word, and operational software specific to our company.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development within our company.
  • Collaborative Environment: Collaborative and dynamic work environment with a team of experienced professionals.