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Customer Experience Lead
2 months ago
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who drives exceptional customer and associate experiences to grow top-line sales. This role reports to either the Store Manager or the Customer Experience Manager and is responsible for leading and directing associates on the sales floor, coaching associates in the moment, and supporting operational excellence.
Key Responsibilities- Drive and grow top-line sales by selling, leading, and directing associates on the sales floor.
- Coach associates in the moment to deliver exceptional customer experiences.
- Support operational excellence through maintaining visual standards, payroll management, and merchandise availability.
- Act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
- Lead and demonstrate company values within the store.
- Deliver exceptional customer experiences through coaching, zoning, team selling, and personally selling.
- Conduct associate observations and associate coaching.
- Display an understanding of all associate roles and ensure all roles work for the good of the team and the customer.
- Link results to behaviors and actions to drive top-line sales.
- Independently manage labor hours within the store to drive top-line sales and profit.
- Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
- Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
- Demonstrate and lead company policy and procedures.
- Possess a passion for the Victoria's Secret brand.
- Demonstrate excellent merchandising skills.
- Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
- A sense of self-awareness with an interest in seeking feedback to improve and develop.
- Ability to monitor/track progress and incorporate feedback into decision-making.
- Experience with influencing cross-functional partners in informal and formal settings to get things done.
- Ability to work nights, weekends, and a flexible schedule.
- Ability to stand for long periods and frequently bend, kneel, and lift.
- Ability to use technology (headsets, mobile devices, computers).
- 1 year of retail experience preferred.
- Experience directing other individuals in the performance of their job duties preferred.
Estimated minimum salary: $19.50
Estimated maximum salary: $24.50
VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location.
