Customer Service Representative
4 days ago
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Interface. As a key member of our Samples department, you will play a critical role in delivering exceptional customer experiences and supporting our sales teams.
Key Responsibilities- Promote socially responsible sustainability practices within our Samples department
- Identify and eliminate non-value-added activities to increase efficiency and productivity
- Interact with internal and external stakeholders to improve culture, reliability, and socially responsible collaboration
- Gather feedback to understand unmet stakeholder needs and implement solutions
- Enter samples orders accurately and efficiently via phone and email
- Track sample orders and verify delivery upon request
- Facilitate shipment of samples orders to account executives and customers, including notification of back-ordered items
- Develop extensive knowledge of our products, including tiles, backings, adhesives, installation methods, and more
- Maintain a working knowledge of transportation providers, delivery options, and freight rates
- Ensure excellent housekeeping and compliance with safety rules and environmental regulations
- High school diploma or equivalent required
- Associate or undergraduate degree in business, customer service, or a related field preferred
- CISR SOFAIR Facilitator/Lean Six Sigma Green Belt certification required or willingness to obtain within one year
- One year customer service experience in an office environment preferred
- Excellent oral and written communication skills
- Ability to work independently and as part of a team
- Excellent computer skills and typing proficiency
- Demonstrated problem-solving skills and experience preferred
This is a fast-paced, team-oriented environment with a focus on sustainability and customer satisfaction. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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