Customer Service Representative

4 days ago


SaintChaptes, Occitanie, United States Interface Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Interface. As a key member of our Samples department, you will play a critical role in delivering exceptional customer experiences and supporting our sales teams.

Key Responsibilities
  • Promote socially responsible sustainability practices within our Samples department
  • Identify and eliminate non-value-added activities to increase efficiency and productivity
  • Interact with internal and external stakeholders to improve culture, reliability, and socially responsible collaboration
  • Gather feedback to understand unmet stakeholder needs and implement solutions
  • Enter samples orders accurately and efficiently via phone and email
  • Track sample orders and verify delivery upon request
  • Facilitate shipment of samples orders to account executives and customers, including notification of back-ordered items
  • Develop extensive knowledge of our products, including tiles, backings, adhesives, installation methods, and more
  • Maintain a working knowledge of transportation providers, delivery options, and freight rates
  • Ensure excellent housekeeping and compliance with safety rules and environmental regulations
Requirements
  • High school diploma or equivalent required
  • Associate or undergraduate degree in business, customer service, or a related field preferred
  • CISR SOFAIR Facilitator/Lean Six Sigma Green Belt certification required or willingness to obtain within one year
  • One year customer service experience in an office environment preferred
  • Excellent oral and written communication skills
  • Ability to work independently and as part of a team
  • Excellent computer skills and typing proficiency
  • Demonstrated problem-solving skills and experience preferred
Work Environment

This is a fast-paced, team-oriented environment with a focus on sustainability and customer satisfaction. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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