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Customer Service Representative

2 months ago

SaintChaptes, Occitanie, United States Qonten Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Qonten. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and building strong relationships.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Build and maintain strong relationships with customers through active listening and empathy.
  • Collaborate with internal teams to resolve complex customer issues.
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements:

  • 2+ years of experience in a customer service role with demonstrated success.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • High school diploma or equivalent required.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A chance to work with a leading company in the industry.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].