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Customer Service Ambassador

2 months ago

SaintChaptes, Occitanie, United States Signode Full time

**Job Summary**

At Signode, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving product and service issues, and driving customer satisfaction.

**Key Responsibilities:**

  • Serve customers by providing product and service information and resolving product and service problems.
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.
  • Open customer accounts by recording account information.
  • Maintain customer records by updating account information.
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Maintain financial accounts by processing customer adjustments.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contribute to team effort by accomplishing related results as needed.

**Requirements:**

  • High School diploma/GED
  • 3-5 years of experience
  • Excellent verbal and written communication skills
  • Proficient skills in Microsoft Excel, Outlook, Word, and PowerPoint

**Equal Employment Opportunity:**

Signode is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.