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National Account Technical Coordinator

2 months ago

Ashland City, Tennessee, United States A. O. Smith Full time
Job Summary

We are seeking a highly skilled National Account Technical Coordinator to join our team at A. O. Smith. As a key member of our organization, you will be responsible for managing the planned and emergency replacement of water heaters for national restaurants and other hospitality organizations.

Key Responsibilities
  • Single Point of Contact: Serve as the primary point of contact for all replacement requests from the field for restaurants or other hospitality organizations.
  • Replacement Coordination: Organize and facilitate all aspects of planned and emergency replacement of water heaters, including coordinating with customers and the field service group.
  • Communication: Communicate with customers, service providers, and internal stakeholders to ensure seamless replacement processes.
  • Documentation: Maintain accurate and up-to-date records of replacement activities, including replacement checklists and warranty issuance.
  • Technical Expertise: Utilize technical knowledge to troubleshoot and resolve issues related to water heater replacements.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Minimum of 3 years of related work experience or training.
  • Skills: Strong verbal and written communication skills, fundamental knowledge of Excel and Word, and ability to follow through on work assignments promptly.
  • Soft Skills: Independent, detail-oriented, and able to maintain confidentiality.
What We Offer

A competitive compensation package and comprehensive benefits plans, including medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs, and tuition assistance.