Detail Operations Manager
3 weeks ago
About Us:
Career opportunities await at Crystal Clean Automotive Detailing, a premier detailing and restoration services provider. We're dedicated to delivering exceptional service to our customers and fostering a positive work environment.
Job Summary:
The Detail Operations Manager will oversee the daily operations of our Lowell Michigan location, ensuring seamless execution of standard procedures while maintaining high-quality customer satisfaction.
Key Responsibilities:
- Develop and implement employee schedules for optimal staffing levels
- Maintain and improve cleaning and detailing procedures
- Collaborate with team members to resolve unsatisfactory cleanings or special requests
- Establish and track key performance indicators (KPIs) to drive company growth
- Conduct quality control audits and provide cross-functional feedback
- Foster customer satisfaction through procedural enhancements
- Manage inventory and supplies, ensuring adequate stock levels
- Safely transport customer vehicles between dealerships or locations
- Maintain a clean, organized, and safe work environment
- Identify vehicle damages or issues and address them for customers
- Train and develop new and existing team members
Organizational Structure:
- Reports directly to the On-Site Operations Manager
- Responsible for leading 3 or more direct reports
Compensation and Benefits:
This full-time position comes with an estimated annual salary of $37,440 - $41,280, based on an 18-20 hourly wage. Additionally, we offer:
- Medical, dental, and vision insurance
- Short-term disability coverage
- Pet insurance
- A 401(k) plan with employer matching
- A health savings account
- An employee assistance program
- Generous paid time off and sick leave
Requirements:
- Demonstrated ability to multitask and prioritize projects effectively
- Exceptional interpersonal, written, and verbal communication skills
- Strong attention to detail and commitment to excellence
- Availability to work flexible hours and weekends
- A valid driver's license
Preferred Qualifications:
- Experience in automotive detailing and people management preferred
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