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Quality Control Director

2 months ago

Idaho City, Idaho, United States Idaho Forest Full time
Job Title: Quality Control Director

Idaho Forest Group is seeking a highly skilled Quality Control Director to join our team. As a key member of our national accounts team, you will be responsible for ensuring that our products meet the highest standards of quality and that our customers receive exceptional service.

Key Responsibilities:
  • Quality Control: Conduct regular inspections of lumber products to ensure they meet specified quality standards. Document and report any defects or non-conformities found during inspections. Collaborate with production teams to address quality issues and implement corrective actions.
  • Customer Service: Serve as the quality control contact for national accounts, addressing inquiries and resolving issues promptly and professionally. Provide detailed product information and technical support to customers and mills. Handle customer complaints and returns, ensuring swift and satisfactory resolution.
  • Collaboration and Communication: Work closely with the sales, production, and logistics teams to ensure standardized consistency and customer satisfaction. Communicate effectively with internal and external stakeholders to align quality and service goals.
  • Reporting and Documentation: Prepare regular reports on quality control findings, customer service activities, and key performance indicators (KPIs). Maintain accurate and up-to-date records of customer interactions and quality control activities.
Requirements:
  • Bachelor's degree in a related field or a minimum of 5 years of relevant industry experience.
  • Proven experience in quality control and customer service, preferably in the lumber industry.
  • Strong understanding of lumber production processes and quality standards.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using quality control and customer relationship management (CRM) software.
Preferred Qualifications:
  • Direct lumber industry experience is desired.
Work Environment:

This position may require regular travel to customer sites and occasional overnight stays. The role involves working in both office and mill environments, with adherence to safety protocols.

Idaho Forest Group is an Equal Opportunity Employer and prohibits discrimination against qualified individuals on the basis of race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, family medical history, or any other status protected by law.