Counter Sales Representative

7 hours ago

Pittsburgh, Pennsylvania, United States Schaedler Yesco Distribution Full time
Job Description

Schaedler Yesco Distribution, a family-owned and employee-owned electrical distributor, is seeking a Counter Sales Representative to join our team. As a Counter Sales Representative, you will play a key role in supporting our goal of creating lasting value for our customers by providing exceptional customer service and support.

Key Responsibilities:

  • Provide information on products and services to customers at the counter
  • Assist customers with product selection and application
  • Share information on our credit policy, delivery options, in-house services, and training events
  • Provide feedback on product availability and delivery information
  • Make recommendations for stock items or customer service stock based on branch sales and customer inquiries
  • Maintain a neat and organized appearance throughout the counter area
  • Be informed and up-to-date on vendor and manufacturer promotional materials, displays, banners, sales collateral, and sales reference tools
  • Responsible for oversight of products on bid and/or sales orders, including purchasing from vendors and/or manufacturers, resolving customer problems, communicating lead times, ensuring delivery of order, and processing credits
  • Work directly with vendors to obtain special pricing, when applicable
  • Grow sales and gross margin
  • Utilize vendor websites for product searches, pricing, availability, and cut sheets
  • Review and manage daily reports and queues to maintain accurate prioritization and necessary follow-up on bids, open orders, and credits
  • Maintain Will Call orders, which may include calling customers, shipping orders, canceling orders, etc.
  • Perform cycle counts, maintain inventory and location accuracy
  • Manage all inbound and outbound communications in a professional and timely manner
  • Properly maintain daily schedule, email, and voicemail to reflect current activities
  • Work with the Customer Experience Manager and/or Outside Sales to keep account pricing relevant and contact information up-to-date
  • Make outbound calls to house accounts or prospects in an effort to grow business, as requested by your manager
  • Assist customers with safely loading their vehicles with purchased products
  • Pursue continuing education related to Schaedler Yesco Distribution products, services, and solutions

Requirements:

  • Previous experience working in electrical sales or distribution required
  • Must have experience utilizing Microsoft Office products
  • Previous experience working in a retail or sales environment preferred

Competencies:

  • Strong verbal and written communication skills
  • Ability to maintain confidentiality of sensitive and/or customer-related information
  • Excellent interpersonal skills with good sales tactics
  • Ability to prioritize work based upon customer need(s)
  • Excellent time management skills with a proven ability to meet deadlines
  • Proficient with Microsoft Office or related software
  • Willingness to seek continual education regarding newly available products

Work Environment:

  • This position operates primarily in a Counter, i.e., retail location
  • This position requires the use of such equipment as computers, internet, phones, and point-of-sale technology

Mental Demands:

  • Able to maintain a customer service-focused approach to all customer interactions
  • Strong interpersonal and communication skills
  • Able and willing to collaborate with different Schaedler Yesco Distribution departments as needed to meet customer needs
  • Ability to analyze workload and establish priorities based upon customer demand and time-sensitive tasks
  • Ability to make sound decisions that are based upon ensuring customer satisfaction, while in accordance with Schaedler Yesco Distribution guidelines and practices

Physical Demands:

  • Lift up to 50 pounds at a time
  • Work on their feet for prolonged periods of time
  • Safely traverse the warehouse floor when applicable
  • Ability to use a keyboard and type proficiently
  • Talk and hear, both in-person and via telephone
  • Specific vision abilities required by this position include close vision and ability to adjust focus

Travel:

  • Travel is not a daily requirement of this job
  • Travel to training and/or company events, when applicable, may be necessary

Clearances and Certifications:

  • U.S. Citizenship or U.S. Permanent Resident status required

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