Customer Experience Supervisor
3 days ago
We are seeking a highly motivated and customer-focused Customer Experience Supervisor to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and driving sales growth.
Key Responsibilities- Lead by example, demonstrating outstanding customer service and promoting a positive internal and external customer experience
- Train and mentor Associates on front-end principles, including personalizing the customer experience and promoting loyalty programs
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
- Address customer concerns and issues promptly, ensuring a positive customer experience
- Communicate effectively with management and Associates, setting and addressing priorities, and providing progress updates
- Partner with Management on Associate training needs to increase effectiveness
- Ensure adherence to all labor laws, policies, and procedures
- Promote credit and loyalty programs, and support store shrink reduction goals and programs
- Promote safety awareness and maintain a safe environment
- Available to work a flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
TJ Maxx offers a comprehensive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
At TJ Maxx, we value diversity and inclusion, and we are an equal opportunity employer.
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