Customer Service Representative
3 weeks ago
The UPS Store is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various business equipment.
Key Responsibilities- Customer Service: Provide world-class customer service to all retail customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Package Processing: Receive and process packages for courier shipment, ensuring accurate and efficient handling of customer packages.
- Equipment Operation: Operate various business equipment, including copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
- Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including alternative solutions and industry trends.
- Team Collaboration: Work closely with the UPS Store team to ensure seamless customer service and efficient operations.
- Education: High school diploma or equivalent required.
- Experience: Previous retail sales experience and strong computer skills, including Microsoft Office and Adobe Suites.
- Skills: Excellent communication and people skills, strong verbal and written communication skills, and ability to lift 40+ pounds.
- Paid Vacation: Enjoy paid vacation time to recharge and relax.
- Sales Commission: Earn a competitive sales commission for meeting sales targets.
- Health Coverage: Receive comprehensive health coverage for you and your family.
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Customer Service Representative
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