Product Support Field Inspector

2 days ago

SE Loop UNIT D Odessa TX USA, United States Warren CAT Full time
Job Title: Product Support Field Inspector

Join Warren CAT as a Product Support Field Inspector and play a critical role in representing our product support sales team. As a field-based position, you will be responsible for performing inspections, communicating results, assisting with quotes, and managing customer relationships within your assigned territory.

Key Responsibilities:
  • Represent Warren CAT as a technical expert and initiate and conduct field inspections and/or evaluations on customer-owned heavy equipment products.
  • Assess machine condition and recommend repairs and/or maintenance, utilizing CAT Inspect, CTS Pro, and Bucket Pro software to maximize product life and value for the customer.
  • Effectively communicate inspection findings to the Machine Product Support Sales Team, customer, and/or Service Department.
  • Work as a member of the team to prioritize, schedule, and complete machine inspections in alignment with customer needs while achieving departmental goals.
  • Engage with customers to promote the adoption of Warren CAT's complete product offerings and collaborate with the Product Support Sales Team to develop and sell key customers hydraulic, engine, drivetrain, undercarriage, and GET products at acceptable sales and gross profit levels.
Requirements:
  • High school diploma or general education degree (GED); 5+ years of heavy equipment maintenance, mechanical, and/or operational related experience and/or training; or an equivalent combination of education and experience.
  • Experience maintaining organization in a changing environment and sufficient technical skills to work through product issues.
  • Ability to recognize machine problems and failures on the products that they inspect, including power train knowledge, structural knowledge, and the ability to measure undercarriage.
  • Ability to operate, to a limited degree, all of the products sold by dealership and deal with problems involving several concrete variables in standardized situations.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form and basic computer skills required.
  • Effective decision-making, analytical, organizational, leadership, written/verbal communication, and customer relation skills.
  • Must be able to pass Work Steps and have a valid Driver's license and clean driving record.
Why Work with Us?
  • We offer a comprehensive benefits package, including health, dental, vision, life, and more.
  • We like to take care of business and have fun doing it.

While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The employee is frequently required to stand; walk; sit; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places, and fumes or airborne particles.

The noise level in the work environment is usually moderate. Required travel up to 25%, does require some overnight travel. This position is considered a safety-sensitive position. The job description is subject to change by the employer as the needs of the employer and requirements of the job change. EEO/AA Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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