Product Support Field Inspector

4 days ago


SE Loop UNIT D Odessa TX USA, United States Warren Power & Machinery Full time
Job Title: Product Support Field Inspector

Join Warren CAT as a Product Support Field Inspector and play a critical role in representing the company's product support sales team. As a field-based position, you will be responsible for performing inspections, communicating results, assisting with quotes, and managing customer relationships within your assigned territory.

Key Responsibilities:
  • Represent Warren CAT as a technical expert and provide product support to customers.
  • Initiate and conduct field inspections and/or evaluations on customer-owned heavy equipment products to assess machine condition and recommend repairs and/or maintenance.
  • Complete inspection reports and other documentation, providing descriptive feedback on the condition of various machines in a timely and accurate manner.
  • Utilize CAT Inspect, CTS Pro, and Bucket Pro software to maximize product life and value for the customer.
  • Effectively communicate inspection findings to the Machine Product Support Sales Team, customer, and/or Service Department.
  • Work as a member of the team to prioritize, schedule, and complete machine inspections in alignment with customer needs while achieving departmental goals.
  • Engage with customers to promote the adoption of Warren CAT's complete product offerings.
  • Collaborate with the Product Support Sales Team to develop and sell key customers hydraulic, engine, drivetrain, undercarriage, and GET products at acceptable sales and gross profit levels.
  • Assist in repair/maintenance research based on inspection results.
  • Assist the Product Support Sales management team with training new employees on the safe operation and inspection process of CAT and allied equipment.
  • Assist Product Support Sales Reps in creation of repair estimates based on inspection findings.
  • Fill in for other territory inspectors when necessary.
Requirements:
  • High school diploma or general education degree (GED); 5+ years of heavy equipment maintenance, mechanical, and/or operational related experience and/or training; or an equivalent combination of education and experience.
  • Experience maintaining organization in a changing environment.
  • Sufficient technical skills to be able to work through product issues.
  • Ability to recognize machine problems and failures on the products that they inspect, including power train knowledge, structural knowledge, the ability to measure undercarriage, etc.
  • Ability to operate, to a limited degree, all of the products sold by dealership.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Basic computer skills required.
  • Effective decision-making, analytical, organizational, leadership, written/verbal communication, and customer relation skills.
  • Must be able to pass Work Steps.
  • Valid Driver's license and clean driving record.


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