Night Audit Clerk

3 days ago


Rochester, Minnesota, United States Hotel Equities Full time
Job Summary

Hotel Equities is seeking a skilled Night Audit Clerk to join our team at the Staybridge Suites on Commerces Dr. in Rochester, MN. As a Night Auditor, you will be responsible for ensuring the smooth operation of the front desk during overnight hours, providing exceptional customer service, and maintaining accurate records.

Key Responsibilities
  • Front Desk Operations: Check guests in, issue room keys, and provide information on hotel services and room location.
  • Guest Service: Answer phones in a prompt and courteous manner, up-sell rooms where possible to maximize hotel revenue, and answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Accounting and Record-Keeping: Accurately process all cash and credit card transactions using established procedures, check guests out, including resolving any late or disputed charges, and issue, control, and release guest safe-deposit boxes in line with hotel procedures.
  • Communication and Teamwork: Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up, work as part of a team, and communicate with other departments as per hotel procedures to ensure excellent quality and service.
Requirements
  • Education: High School diploma / Secondary qualification or equivalent.
  • Experience: Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
  • Skills: Basic computer skills to operate various property management and reservations systems, ability to perform tasks that require frequent standing, carrying, or lifting items weighing up to 50 pounds, and strong communication and problem-solving skills.
Benefits
  • Team-Driven Culture: Hotel Equities values a team-driven culture that prioritizes employee satisfaction and well-being.
  • Competitive Compensation and Benefits: We offer a competitive salary, medical, dental, and vision insurance, vacation and holiday pay, same-day pay, and a 401(k) plan.
  • Career Growth Opportunities: Hotel Equities is committed to providing opportunities for career growth and development, including a manager training program.

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