Lead Barista Manager

1 week ago


MagstattleBas, Grand Est, United States The Marcus Corporation Full time

Job Summary

The Marcus Corporation is seeking a highly skilled and experienced Barista Manager to lead our team and deliver exceptional customer service. As a Barista Manager, you will be responsible for maintaining a high level of quality in our beverages and store environment.

Key Responsibilities:

  • Lead and manage a team of baristas to ensure excellent customer service and high-quality beverages.
  • Supervise staff in the manager's absence and provide guidance and support to ensure smooth operations.
  • Assist with on-going training to ensure standards are being met and provide feedback to improve performance.
  • Interact positively with customers, promoting outlet services and resolving problems to their satisfaction.
  • Maintain profitability of the outlet by controlling payroll and equipment costs, ensuring par stock levels, and calculating inventory.
  • Utilize the POS system to accurately charge customers, track revenue reports, and ensure timeliness of beverages.
  • Implement and maintain housekeeping, sanitation, and cleanliness standards in all areas of the outlet.
  • Maintain a high level of professional appearance, demeanor, ethics, and self-image with yourself and subordinates.
  • Administer sales promotion programs and employee sales incentive programs.
  • Direct and coordinate the activities of all assigned associates and departmental responsibilities in the restaurant.
  • Support hotel policies and procedures.
  • Maintain house bank.

Requirements:

  • Ability to read and comprehend English language, including guest requests, memos, and reservations.
  • Supervise staff in a professional manner to ensure guest satisfaction using Marcus standards.
  • Ability to effectively deal with customer complaints in a friendly and positive manner.
  • High school diploma preferred.
  • Previous restaurant and hospitality knowledge, skills, and abilities preferred.

The Marcus Corporation is an equal opportunity employer.


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