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Concessions Manager
2 months ago
We are seeking a highly motivated and experienced Concessions Manager to join our team at Compass Group Careers. As a Concessions Manager, you will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests.
Key Responsibilities- Ensure all stations are set up and ready for events
- Support the recruitment and training of team members in our standards and procedures
- Supervise operations during the event and troubleshoot where needed
- Work with colleagues to continuously improve operational performance
- Proactively engage in processes for loss prevention
- Work primarily in the concessions department, this role will also support the premium department as needed
- Complete point of sale updates and regular maintenance checks
- Ensure the timely implementation and communication of promotions
- Manage loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
- Work in partnership with other departments to ensure accurate completion of the requisition process
- Work with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations
- Manage gratis sheet process to ensure accurate tracking of any comped items
- Ensure compliance with all Payment Card Information rules
- Implement concessions production sheet to ensure accurate production and minimal wastage
- Conduct progressive coaching with team members
- Completion of monthly beverage wastage report
- Regular equipment maintenance, e.g. beer line cleaning
- Re-stocking of concessions and bars to maximize event readiness
- Ensure all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
- Completion and processing of alcohol incident logs to identify recurring issues or trends
- Support recruitment activities for team members and NFPs
- Holding pre-shift meetings to set the tone for events
- Manage location 'Keys to the Future' activities to develop future leaders
- Support team member orientation training to ensure all hourly team members
- NPO Group management and communication
- Oversee service standards during events to ensure a high level of the guest experience
- Ensure accurate end of month inventory completion
- Manage product transfers and requisition sheets to accurately track products during events
- Manage and resolve guest complaints
- Manage team member incidents/accidents and follow all required reporting procedures
- Complete a monthly department safety inspection
- Monthly safety training conducted for team members
- Manage team member scheduling in line with demand forecasts
- Verify payroll, enter gratuities
- Subcontractor communications - ensure all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required pieces of training, etc.
- Complete events walks of the building
- Support other properties and departments as demanded by the business
- Other duties/responsibilities as assigned
- 2+ years of experience in a food and beverage operational position
- Bachelor's degree in hospitality management is preferred
- High level of computer literacy
- Passion for hospitality, food, and retail
- Excellent interpersonal and stakeholder management skills
