Automotive Service Manager
3 weeks ago
Job Summary
We are seeking an experienced Automotive Service Manager to join our team at Bridgestone Retail Operations. As a key member of our retail team, you will be responsible for managing customer relationships, supervising technicians, and ensuring high-quality service delivery.
Key Responsibilities
- Assign and schedule work duties to auto service staff according to individual skill level
- Serve all automotive service needs of customers
- Oversee the hiring and training of an effective auto service team
- Ensure high teammate retention
- Maintain compliance with quality standards
- Develop customer satisfaction and retention
Requirements
- High School Diploma or equivalent
- 4 years of auto service technical experience
- 1 year of service manager or service writer experience
- Problem solving - customer complaints
- Aptitude to manage inventory, scheduling, equipment maintenance, etc.
- Capacity to lead and coach others
- Teammate and customer/communication skills
- Ability to recruit and select technicians and general service teammates successfully according to store requirements
- Willingness to continue education and remain current in automotive repair issues
About Us
Bridgestone Retail Operations is part of Bridgestone Americas and employs over 22,000 teammates in North America. We operate more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. We offer competitive pay, formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
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