Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Cashier/ Stocker/ Cut Counter/ Recovery at JOANN Stores. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales through advanced product knowledge, and maintaining a high level of productivity and attention to detail.
Key Responsibilities
Hearts
- Provide exceptional customer service by greeting every customer, using the F.A.S.T. service model to meet their needs, and engaging in friendly conversation about their projects.
- Process customer transactions at the cutting counter and cash register in an efficient and friendly manner, with professionalism and precision.
- Stock shelves accurately according to planogram, while maintaining a high level of productivity and close attention to detail.
- Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks, and unload freight from the truck and sort it according to company procedures.
- Maintain high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.
- Proactively drive sales through product knowledge, suggestive selling, innovative merchandising, and building strong customer relationships to the JOANN brand.
- Work to minimize shrink in the store by following proper policies and procedures, including cutting counter accuracy, remnants, damages, and inventory management.
- Assist other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.
- Work with Store Management and other Team Members on projects in a friendly and professional manner.
Requirements
We are looking for a team player with excellent communication and interpersonal skills, who is able to work in a fast-paced environment and maintain a high level of productivity and attention to detail. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
Benefits
JOANN Stores offers a competitive benefits package, including medical, dental, and vision benefit plans, company-paid basic, optional, and dependent life insurance, long-term disability, and paid time off and sick time. We also offer tuition reimbursement and a team member discount.
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