Customer Service Representative

14 hours ago


Bellevue, Nebraska, United States Kroger Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end team, you will be responsible for providing exceptional customer service, resolving customer concerns, and maintaining a positive and welcoming store environment.

Key Responsibilities:
  • Provide friendly and efficient customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Anticipate customer needs, effectively communicate with them, and respond to questions and resolve issues to strengthen customer loyalty.
  • Oversee front-end operations, ensuring sales, profit, and labor goals are met through effective cost control, labor efficiencies, excellent service, and shrink control.
  • Ensure front-end cleanliness, maintenance, and sanitation, and train, monitor, and coach associates on all front-end policies and procedures.
  • Communicate pricing and signage discrepancies to the pricing coordinator and provide backup coverage for the service operations manager in their absence.
  • Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations, and bookkeeping, and operate equipment per company standards.
Requirements:
  • High School Diploma or GED
  • 6 months related experience or training, or equivalent combination of education or experience
  • Effective interpersonal and customer service skills
  • Good math skills (ability to add, subtract, multiply, and divide)
  • Sound judgement/decision making skills
  • Friendly, approachable/outgoing demeanor/team player
  • Ability to work in a fast-paced environment
  • Good oral and written communication skills
About Us:

Baker's, a part of The Kroger Company, is a leading retailer in Omaha, Nebraska, with a commitment to providing excellent customer service and a positive shopping experience. We take pride in bringing diverse teams together with a passion for food and people to create amazing experiences for our customers, communities, and each other.

We strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited.



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