Housekeeping Associate

6 days ago


Mount Laurel, New Jersey, United States Hyatt House Mount Laurel Full time
Job Summary

The Housekeeping Associate is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Key Responsibilities
  • Room Cleaning: Thoroughly clean guestrooms according to standards, ensuring a high level of cleanliness and attention to detail.
  • Pre-Cleaning Duties: Complete all pre-cleaning duties, including setting up the housekeeping cart with necessary supplies, linens, and cleaning materials.
  • Trash and Linen Removal: Remove all trash and dirty linen from guestrooms and hallways, maintaining a clean and tidy environment.
  • Public Area Maintenance: Keep all hallways, public areas, and closets clean, neat, and vacuumed, ensuring a pleasant atmosphere for guests.
  • Cart Restocking: Restock the housekeeping cleaning cart for next day's use, ensuring all necessary supplies are available.
  • Chemical Replenishment: Replenish chemical bottles as needed, maintaining a clean and safe working environment.
  • Lost and Found: Handle items for 'Lost and Found' according to established standards, ensuring guest satisfaction and resolving any issues promptly.
  • Guest Satisfaction: Ensure overall guest satisfaction by providing attentive, courteous, and efficient service, responding to guest needs and concerns in a timely manner.
Requirements
  • Education: High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Physical Demands: Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Communication: Ability to stand during entire shift and effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.

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