Warehouse Operations Manager

2 months ago

Mount Vernon, New York, United States Sysco Full time
Job Summary

The Warehouse Operations Manager is responsible for overseeing the daily activities and performance of warehouse workers to ensure compliance with standard procedures, quality, and safety. This role requires strong leadership skills, including the ability to mentor and develop individuals and teams.

Key Responsibilities
  • Direct, coordinate, and monitor the daily activities and performance of warehouse workers to assure compliance of standard procedures, quality, and safety.
  • Assure quality performance through proper staffing, effective communication, and training.
  • Manage employee performance through motivation, delegation, development, mentoring, and resolving conflict.
  • Take corrective action as necessary on a timely basis and following company policy.
  • Conduct regular department or pre-shift meetings to foster employee engagement, communicate any changes to company policies and procedures, address employee concerns, foster idea-sharing, and suggestions for improvement.
  • Participate in staff selection, performance, and compensation evaluations, corrective action, and terminations, as necessary.
  • Continuously review warehouse procedures and recommend and/or modify the operational structure to create a more efficient and productive operation.
  • Monitor departmental expenses.
  • Provide necessary resources to support daily activities.
  • Suggest and implement process improvements that will increase efficiency, productivity, safety, and quality while reducing costs.
  • Enforce all policy and procedures, including safety and housekeeping, effectively and appropriately.
  • Maintain reports and logs, including productivity operations report, daily supervisor end-of-shift walk-through, battery watering log, and weekly safety toolbox talks.
  • Provide and maintain a clean and safe working environment.
  • Promote a safe working environment through safety toolbox talks, monthly safety training, and inspections.
  • Coordinate efforts with the safety department to aid in training, conducting associate observations, updating preferred work methods, conducting accident investigations to determine root causes, and perform routine safety inspections.
  • Assure compliance of all company and local, state, and federal regulatory agencies' policies and regulations.
Requirements
  • Bachelor's degree preferred or 3-5 years equivalent education/work experience in a distribution or manufacturing center.
  • 3-5 years of warehouse supervisory experience with a distribution/manufacturing center.
  • Experience with handheld radio frequency (RF) unit.
  • Voice recognition preferred but not required.
  • Knowledge of powered industrial trucks.
  • Bilingual Spanish required.
  • Powered industrial truck certification is required upon completion of internal training and testing within the first 2 weeks of being hired.
  • Familiarity with OSHA regulation.
  • Knowledge of warehouse procedures and practices; inventory control processes, procedures, and practices; and inventoried product line specifications (dimensions, weight, etc.).
  • Excellent communication (verbal and written), interpersonal, and professional interactive skills are necessary to perform at a high degree of proficiency.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
  • Write reports, business correspondence, and procedure manuals.
  • Effectively prepare and present reports and information and respond to questions from suppliers, customers, management, and inter-department staff.
  • Capable of working with internal staff from other departments proactively and constructively.
  • Strong leadership skills, including the ability to mentor and develop individuals and teams.
  • Able to engage and lead team discussions and meetings.
  • Understands team dynamics and works well within a team structure.
  • Collaborative management style and a strategic team player.
  • Excellent organizational and project management skills, including the ability to plan, prioritize, and execute multiple initiatives/deadlines autonomously and shift priorities as necessary.
  • Able to manage large, complex projects.
  • Ability to build working relationships with internal business partners, vendors, and customers.
  • Respond promptly to requests for service and assistance as needed.
  • Identifies and resolves problems promptly.
  • Expertise in gathering and analyzing information skillfully, along with develops alternative solutions.
  • Displays willingness to make sound decisions.
  • Tactfully approaches others.
  • Attention to details and accuracy.
  • Ability to add, subtract, multiply, and divide into all units of measure; compute rate, ratio, and percent; use of whole numbers, common fractions, and decimals.
  • Understand and execute all relevant policies and procedures in a consistent, timely, and objective manner.
  • Complies with local, state, and federal regulations.
  • Provide effective training to department staff in areas such as standard operating procedures (SOP), safety, conduct, etc.
  • Proficient use of MS Office (Word, Excel, PowerPoint, and Outlook).
  • Experience with WMS-HighJump/PeopleSoft, Voice Recognition, and radio frequency (RF) devices a plus.
Work Environment

The Warehouse Operations Manager will primarily work in a warehouse environment and may be exposed to wet and/or humid conditions, cold or elevated ambient temperature, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions.

The noise level in the work environment is moderate, and the environment is fast-paced.

May require evening, weekend, or other shift work depending on business needs.

Limited travel (less than 5%) may be required to visit other warehouse/distribution centers or office locations or attend company events, staff meetings, or training sessions.

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