Guest Experience Lead

2 weeks ago


Altamonte Springs, Florida, United States McDonald's Full time
Be the Face of McDonald's Guest Experience

As a Guest Experience Lead at McDonald's, you'll be the driving force behind delivering exceptional customer service. Your passion for helping others and creating a welcoming atmosphere will shine through in every interaction.

Key Responsibilities:

  • Lead by example, demonstrating a humble and hospitable demeanor to set the tone for an exceptional guest experience.
  • Anticipate and address guest concerns, providing solutions that exceed their expectations.
  • Collaborate with your team to maintain a clean, friendly, and welcoming restaurant environment.
  • Stay up-to-date on promotions and benefits of using the McDonald's App, Mobile Order & Pay features.

What We're Looking For:

  • A genuine passion for helping others and creating a positive experience for guests.
  • Excellent communication skills, with the ability to effectively anticipate and address guest needs.
  • A desire to learn and grow, with a willingness to take on new challenges.

Why Work at McDonald's?

We're committed to providing a supportive and inclusive work environment, where you can grow and develop your skills. As a Guest Experience Lead, you'll be part of a dynamic team that's dedicated to delivering exceptional customer service and creating a positive experience for every guest.

Equal Employment Opportunity:

McDonald's is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from candidates of all backgrounds and abilities.



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