Customer Service Leader

1 week ago


Morristown, Tennessee, United States Hannaford Supermarkets Full time
Job Title: Customer Service Leader

At Hannaford Supermarkets, we are seeking a highly skilled and customer-focused Customer Service Leader to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading front-end and service desk/kiosk associates, and ensuring a seamless shopping experience for our customers.

Key Responsibilities:
  • Provide exceptional customer service, resolving issues quickly and courteously
  • Lead and manage front-end and service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience
  • Assist with special projects and perform other functions as assigned by supervision
  • Support and comply with all company safety standards and maintain a safe working environment
  • Perform cashier and/or bagging functions, as well as service desk/kiosk and bookkeeper functions, as trained
Requirements:
  • Effective communication and customer service skills
  • Ability to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service desk/kiosk
  • Ability to meet the physical requirements of the position, with or without reasonable accommodations
Preferred Requirements:
  • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously
  • Maintain effective work schedules for front-end and service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience
  • Handle cash pickups and change orders as requested and log as required

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary range of $24.75 per hour and a comprehensive benefits package.



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