Hospitality Ambassador

5 days ago


Naples, Florida, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, we strive to create a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Location Description

Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, nestled in the heart of Naples, Florida. Featuring 474 elegantly appointed guest rooms and boasting an expansive 85,000 square feet of meeting space across 35 versatile rooms, our resort isn't just a place to work; it's a dynamic experience. At Naples Grande Beach Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you are just starting your career or looking to advance in the industry, we have opportunities for individuals at all levels of experience.

Your Role

We are seeking a highly motivated and customer-focused Host to join our team. The Host is key to a successful operation, responsible for greeting each guest as they arrive to the restaurant and supporting the service team with delivering memorable hospitality to our guests. As a Host, it is your responsibility to set the tone for the guests visit, you are the first and last contact they have. This individual will need to be quick on their feet and have an engaging attitude. The ideal candidate will be able to work in a fast-paced environment, multitasking and prioritizing tasks to ensure a seamless guest experience. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort.

Key Responsibilities

* Greet guests as they arrive or move about the restaurant area

* Monitor the open dining sections of the restaurant for empty and cleaned tables

* Estimate wait times for guests and monitor the guest waiting list

* Ensure that the needs of the guests are met while they are waiting

* Answer the telephone, booking reservations and moving tables together to accommodate large parties



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