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Trip Coordinator

2 months ago


Phoenix, Arizona, United States MV Transportation Full time

Trip Coordinator

Job Overview

MV Transportation is on the lookout for a dedicated Trip Coordinator to manage trip bookings from eligible riders, ensuring all essential information is gathered to facilitate efficient scheduling.



Key Responsibilities

The successful candidate will be responsible for:

  • Receiving calls from passengers and accurately collecting trip details for scheduling.
  • Providing comprehensive information about our services to current, new, and prospective passengers.
  • Entering passenger data and specific trip requests into the system, negotiating times when necessary.
  • Conducting follow-up calls to passengers regarding schedule changes or other inquiries.
  • Communicating cancellations promptly to relevant scheduling and dispatch teams.
  • Keeping passenger records updated in the customer database, including status changes and contact information.
  • Ensuring a safe and organized work environment to minimize risks.
  • Maintaining precise records and filing systems.
  • Collaborating effectively with operations staff to address scheduling or passenger concerns.
  • Managing multiple tasks efficiently while delivering excellent customer service.
  • Exhibiting a professional demeanor and appearance at all times.
  • Demonstrating reliability in attendance and teamwork.


Qualifications

Essential Skills and Experience:

  • High School diploma or equivalent.
  • Able to thrive in a dynamic work environment.
  • Experience with paratransit scheduling software, particularly Trapeze PASS, is preferred.
  • Strong decision-making abilities.
  • Proven track record of excellent attendance.
  • Exceptional verbal and written communication skills.
  • Experience in telephone communication or call center operations.
  • Proficient computer skills.

MV Transportation is committed to fostering a diverse workplace and is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, disability, veteran status, or any other legally protected status.

Applicants may be required to undergo a pre-employment drug screening and background check, in accordance with applicable laws.