Service Delivery Operations Manager

4 weeks ago


Reston, Virginia, United States IDR, Inc. Full time

IDR, Inc. is seeking a Service Delivery Operations Manager to join one of our top clients for an opportunity in Los Angeles, CA. If you are looking for a challenging role to work within an ever-growing team-oriented culture, please consider this opportunity.

Key Responsibilities:

  • Define, design, and operate large-scale business and technology operations with a minimum of 5+ years of experience.
  • Implement technology operations and manage technology delivery programs with hands-on experience.
  • Apply ITIL concepts and best practices with a strong understanding of ITIL.
  • Experience with service management technology solutions, such as ServiceNow or Remedy.
  • Structure, manage, and run cross-functional operational topics, including coordination between clients and service providers.
  • Lead and influence diverse teams with excellent communication skills, both oral and written.
  • Ability to work in Los Angeles and contribute to the success of IDR, Inc.
  • Familiarity with AWS and Snowflake is a plus, but not required.

What We Offer:

  • Competitive compensation package
  • Full benefits, including medical, vision, dental, and more
  • Opportunity to work with an industry-leading organization

About IDR, Inc.:

  • 20+ years of proven industry experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager committed to your success
  • Medical, dental, vision, and life insurance
  • ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row


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