Operations Manager
5 days ago
About the Role:
The Operations Manager for our Cleaning Services team is a key position that oversees the daily activities of our staff, ensuring a clean, safe, and organized environment for employees and clients. This role is part of our Cleaning Services function, responsible for maintaining the cleanliness of client and company buildings.
What You'll Do:
- Coordinate and manage the team's daily activities, establishing work schedules and assigning tasks to ensure efficient operations.
- Schedule regular staff meetings and in-service training sessions to enhance team performance and productivity.
- Inspect cleaning equipment condition, order supplies as needed, and maintain a secure storage area for inventory.
- Collaborate with clients and employees, handling complaints and feedback while providing excellent customer service.
- Ensure daily cleanliness reports are submitted, inspecting work done by cleaners and informing the team of requests and confirmations.
- Promote regular training on procedures for using chemical cleaners, ensuring team members understand and follow guidelines.
- Maintain standardized cleaning processes aligned with company standards, continuously monitoring and improving practices.
- Provide daily cleaning support to designated areas of the building, addressing specific needs and requests.
- Address complex problems, identify solutions, and lead the team towards achieving objectives.
- Develop new techniques to meet team objectives, utilizing creative problem-solving skills and innovative thinking.
- This role has a direct impact on team objectives, related teams, and ultimately contributes to the success of our organization.
- Foster personal and team outcomes that positively affect customer objectives, driving growth and satisfaction.
- Set an example by modeling J&J values, guiding the team through basic knowledge and best practices, and working towards building consensus.
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