Operations Manager

5 days ago


Reston, Virginia, United States J&J Worldwide Services Full time

About the Role:

The Operations Manager for our Cleaning Services team is a key position that oversees the daily activities of our staff, ensuring a clean, safe, and organized environment for employees and clients. This role is part of our Cleaning Services function, responsible for maintaining the cleanliness of client and company buildings.

What You'll Do:

  1. Coordinate and manage the team's daily activities, establishing work schedules and assigning tasks to ensure efficient operations.
  2. Schedule regular staff meetings and in-service training sessions to enhance team performance and productivity.
  3. Inspect cleaning equipment condition, order supplies as needed, and maintain a secure storage area for inventory.
  4. Collaborate with clients and employees, handling complaints and feedback while providing excellent customer service.
  5. Ensure daily cleanliness reports are submitted, inspecting work done by cleaners and informing the team of requests and confirmations.
  6. Promote regular training on procedures for using chemical cleaners, ensuring team members understand and follow guidelines.
  7. Maintain standardized cleaning processes aligned with company standards, continuously monitoring and improving practices.
  8. Provide daily cleaning support to designated areas of the building, addressing specific needs and requests.
  9. Address complex problems, identify solutions, and lead the team towards achieving objectives.
  10. Develop new techniques to meet team objectives, utilizing creative problem-solving skills and innovative thinking.
  11. This role has a direct impact on team objectives, related teams, and ultimately contributes to the success of our organization.
  12. Foster personal and team outcomes that positively affect customer objectives, driving growth and satisfaction.
  13. Set an example by modeling J&J values, guiding the team through basic knowledge and best practices, and working towards building consensus.

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