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Assistant Manager
2 months ago
We are seeking a highly skilled and experienced Assistant Manager to join our team at Irvine Company Apartment Communities. As a key member of our community leadership team, you will be responsible for leading the team and overseeing day-to-day operational and sales responsibilities.
Key Responsibilities- Lead by example and create a customer service-focused culture for residents, prospects, vendors, and employees.
- Train, onboard, and develop all team members with a focus on employee engagement and retention.
- Assist new and existing residents with ICAC processes, including move-in/out, transfers, and renewals.
- Handle resident complaints, identify solutions, and communicate with leadership.
- Oversee ledger management, including adding and waiving fees, and process company invoicing.
- Complete delinquency reviews, accounting month-end, and process evictions according to company policy.
- Monitor key performance metrics and ensure plans are in place to achieve company targets.
- Complete audits and community inspections to ensure policies, procedures, and corporate compliance are followed.
- High school diploma required; minimum 1 year experience in customer service environment; leasing experience preferred.
- Valid driver's license and vehicle insurance required.
- Ability to communicate clearly and effectively in English, both verbally and in writing.
- Occasional travel required.
- Ability to work evenings, weekends, and holidays.
Irvine Company Apartment Communities offers a portfolio of over 125 resort-style apartment communities in coastal California's most desirable locations. We take pride in our employee community and offer a collaborative spirit and abundant opportunities for growth and development.
We are an equal opportunity employer and are committed to providing a diverse and inclusive work environment. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
