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Bilingual Operations Specialist

2 months ago

Amityville, New York, United States Imperial Cleaning Full time
Job Overview

Imperial Cleaning stands as one of the premier independently owned cleaning firms in the country, delivering exceptional cleaning solutions to a diverse range of sectors including Retail, Medical Facilities, Educational Institutions, and Commercial Spaces for over 25 years. With a robust workforce exceeding 1,000 employees and a track record of consistent double-digit growth, we are poised for continued expansion.

At the heart of our success lies our commitment to effective communication with clients, ensuring we not only meet their expectations but also achieve unparalleled customer satisfaction. We pride ourselves on our responsiveness and dedication to resolving any issues promptly. Our unwavering focus on service excellence has established us as a leading provider in the luxury retail sector, boasting a customer retention rate that far surpasses industry standards.

Joining Imperial Cleaning means becoming part of a family-oriented culture that values creativity and input from all employees. We are dedicated to nurturing talent and finding qualified individuals who share our vision for growth and excellence.

Key Responsibilities
  • Serve as the primary contact for designated clients throughout their engagement.
  • Collaborate closely with Field Managers to address requests and resolve issues.
  • Provide operational support across various departments within the organization.
  • Coordinate scheduling for project teams regarding services, training, and deliveries.
  • Prepare estimates and communicate pricing to clients.
  • Create and finalize work orders for regional tracking and project crew schedules.
  • Address and resolve customer service or billing inquiries.
  • Conduct daily follow-up calls with customers regarding any complaints.
  • Maintain comprehensive records of customer interactions, transactions, and actions taken.
  • Process supply orders and manage the distribution of supplies to clients.
  • Update client systems to ensure accurate tracking and billing of services rendered.
  • Refer unresolved customer issues to appropriate departments for further resolution.
  • Complete necessary contract forms and manage service requests.
  • Identify opportunities for process improvements and recommend enhancements.
  • Oversee project budgets and address any discrepancies on a weekly basis.
  • Compile and deliver required reports to clients and management.
  • Perform additional tasks as assigned by management.
Qualifications
  • Associate degree required; Bachelor's degree preferred.
  • Fluency in both English and Spanish is essential.
  • Strong attention to detail and excellent communication skills.
  • Proven ability to resolve challenges efficiently.
  • Capable of managing multiple projects simultaneously.
  • Customer-oriented with a proactive approach to problem-solving.
  • Basic proficiency in computer applications and software.