Bilingual Operations Specialist

2 months ago

Amityville, New York, United States Imperial Cleaning Full time
Job Overview

Imperial Cleaning stands as one of the foremost independently owned cleaning enterprises in the country, delivering exceptional cleaning solutions to a diverse range of sectors including Retail, Medical Facilities, Educational Institutions, and more for over 25 years. With a workforce exceeding 1,000 dedicated professionals and a consistent track record of robust sales growth, Imperial Cleaning is strategically positioned for continued expansion.

A key element of our success is our commitment to effective communication with our clients, ensuring their needs are met and fostering high levels of customer satisfaction. We pride ourselves on our responsiveness and dedication to resolving any issues that may arise promptly. Our unwavering commitment to service excellence has established us as a premier service provider in the luxury retail sector, boasting a customer retention rate that far exceeds industry standards.

At Imperial Cleaning, we value the input and creativity of our employees at all levels, encouraging innovative ideas to drive our business forward. New team members are welcomed into a supportive family culture where we recognize that our people are our most valuable asset. We take great care in selecting highly qualified candidates who share our vision for growth and excellence.

Imperial Cleaning is an equal opportunity employer, offering competitive compensation packages along with a variety of benefits that ensure a safe, respectful, and professional working environment.

Key Responsibilities
  • Serve as the primary point of contact for designated clients throughout the service process.
  • Collaborate closely with Field Managers to address requests and resolve issues.
  • Provide operational support across all departments within the organization.
  • Coordinate scheduling for project crews, training sessions, and deliveries.
  • Prepare estimates and communicate pricing to clients.
  • Create and finalize work orders for regional spreadsheets and project crew schedules.
  • Address and resolve customer service or billing inquiries.
  • Conduct daily follow-up calls with customers regarding any complaints.
  • Maintain detailed records of customer interactions, transactions, and actions taken.
  • Process supply orders and manage distribution to assigned clients.
  • Update client systems to ensure accurate tracking and billing of services rendered.
  • Refer unresolved customer grievances to appropriate departments for further investigation.
  • Complete necessary contract forms and prepare records for service changes.
  • Identify and suggest improvements to processes and service methods.
  • Manage project budgets and review variances on a weekly basis.
  • Collect and provide required reports to clients and management.
  • Perform additional tasks as assigned by management.
Key Requirements
  • Associate degree required; Bachelor's degree preferred.
  • Bilingual proficiency in English and Spanish is essential.
  • Strong attention to detail and excellent communication skills.
  • Results-driven with the ability to address challenges swiftly.
  • Ability to manage multiple projects simultaneously.
  • Customer-focused with a proactive approach to problem-solving.
  • Basic knowledge of computer applications and software.

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